With the big warehouse sale recently, I decided to finally renew my old membership and place an order for some pieces to add to my collection of 250+. I had not ordered with Code 3 directly in years since I prefer the one on one attention you get from some of the great reputable dealers. I was very disappointed with the shipping charge that I had to pay for my order, but I understand that is hopefully being looked into. It is uncalled for to be paying about $40 to ship a box from Ca to NJ. I was happy to see my shipment arrive in NJ about a week after ordering it, but was let down with the way Code 3 decided to ship my order. I understand reusing boxes from to help cut down on costs, only if that box can properly fit the order. What I received was a carton that originally shipped 2 Chicage Luverne engine 59 Item 12996 from the factory to the warehouse. This would normally be fine if the box was big enough to hold my order. In order to accommodate my order, the warehouse staff decided to modify this box and make it double to size by taking the flaps that should close the box and taping them together to make the box taller. In order to seal the box, the warehouse took to random pieces of cardboard and taped them on top to close my package. I am wondering if this is the new way that Code 3 ships their packages to customers. If so, I do not appreciate the exorbitant shipping costs for a box like this. I did contact customer service and was told that this will be forwarded to a higher up, however I feel that I should try to ensure that this is brought to the attention of someone higher up. Enclosed are some pictures of what I got to receive. Luckily none of the pieces were damaged, but their individual boxes did take a beating from this. Is this the new normal system or is this a freak occurrence? Is this what the increased shipping rates are going towards?
I am hoping that this issue will be looked into and hopefully resolved in a satisfactory manner.
Thanks in advance,
Len S. (club member 23496)
Thats totally unacceptable. Id have returned the whole order and spent the money elsewhere.
Its exactly the reason why I havent purchased a Code 3 model in over 5 years. Code 3, as a company, is a shell of what it once was. Its a laughable company at this point. I lurk here JUST IN CASE something Id like to purchase comes on down. But as you can see with my statement, that hasnt happened in over 5 years. Broken boxes, broken models, broken promises, broken company. There are better choices out there....more expensive, but better design and quality. But like I used to tell the complainers when the Code 3 forum WAS a forum (and not the total joke it is now), if you dont like it, dont buy it....so I dont.
If it wasnt for the pure comic relief, I probably wouldnt even come on here. But its so damn funny to see people get all worked up over a toy....once a nice toy, but a toy none-the-less. Though I cant say I blame you all for getting upset when John Dunkel comes on with his "pearls of wisdom" every week only to break his promises for more releases, a better schedule for releases and the list goes on. I swear the guy only posts that crap so he can sit back behind his desk, with a bag of popcorn and read everyones reactions to his broken promises.
Hopefully youll find a solution to your problem, but I wouldnt hold my breath if I were you. Nothing has changed, nor will it. Its a business. They dont care about you or your collection, they only care about your money.
Move to "Code 3 Customer Service"
Ken Mistove
Code 3 Webmaster
Funrise Toys
OK.... Now that this man's question has been moved here... Will his question be answered...???
I for one am appalled at such crap. This only reinforces the negative view shared by many of Code-3. Sadly it speaks volumes and needs a response...
I contacted the original poster by PM. I have also forwarded the complaint to upper management at Funrise. It might take a day or two for me to hear back, but this will be addressed.
Ken Mistove
Code 3 Webmaster
Funrise Toys
First of all... Thank You Ken for answering my question regarding this posting.
Since it has been publicly announced that all questions would be answered here, I would encourage you continue to post replies as you did here even if you answer via PMs.
Obviously I could not know that you had answered his question via PM. By doing so, without a public posting of some kind, then not only are the other collectors deprived of some needed answers, but it also "looks" like you are ignoring a valid question when in-fact you are not. Just some food for thought Ken...
motorcade1: I did receive a pm from Ken early yesterday morning.
It is great to see that this board is actively monitored and that there are other people who share my feelings on this issue. I am hopeful that this can be looked into so that it does not happen again to me, or to any other Code 3 customer.
Ken, I was just wondering if there has been any more word on this since it has been over 2 weeks.
Thanks,
Len
John has been traveling. I talked to him earlier in the week and he will address your complaint. As far as the upper management person I spoke with, their was a family emergency coupled with the move of our warehouse. I apologize that it is taking a long time to get a response to you. I don't want to make excuses, but in this case it's just been a case of bad timing. You are not being ignored or forgotten about.
Ken Mistove
Code 3 Webmaster
Funrise Toys
Thats funny, it wasn't that long ago that JD used "moving the warehouse" as an excuse for another delay in making an announcement. You sure move alot
It's a big warehouse.Plus,the sorting process of good vs. bad takes longer!!
John has been traveling. I talked to him earlier in the week and he will address your complaint. As far as the upper management person I spoke with, their was a family emergency coupled with the move of our warehouse. I apologize that it is taking a long time to get a response to you. I don't want to make excuses, but in this case it's just been a case of bad timing. You are not being ignored or forgotten about.Ken MistoveCode 3 WebmasterFunrise Toys
-kmistove
Ken, I appreciate you taking the time to try and help me. However, I have a hunch that John does not care to address the issue at all. Over a month has passed and pretty much nothing got accomplished. It has been two weeks since John was supposed to address the complaint. Ken, I thank you for trying, but I can see the truth. I feel that Code 3/Funrise just does not care anymore about their customers. It is a sad truth that is tough to accept from a company I had been loyal to over the past 10 years.
Is there a lesson learned from this: Yes. In the future IF there is anything from Code 3 that I like, I will purchase it from one of the highly reputable dealers and not direct from Code 3. Also, it is great to now expand my collection with models from other companies with the extra capital now available.
John Dunkel has attempted to call you several times. He is using the phone number associated with your account. If that number is incorrect, please PM me with an updated one and I will pass it on to him.
UPDATE: I just got word from JD that he was finally able to talk to you.
Ken Mistove
Code 3 Webmaster
Funrise Toys
John Dunkel has attempted to call you several times. He is using the phone number associated with your account. If that number is incorrect, please PM me with an updated one and I will pass it on to him.
UPDATE: I just got word from JD that he was finally able to talk to you.
Ken MistoveCode 3 WebmasterFunrise Toys-kmistove
Yes, JD and I were finally able to discuss the issue over the phone on Monday. It was nice to finally be able to speak to someone and ensure that the issue was/will be addressed. I just wish that it didn't have to take a month in order to get in contact with JD. Ken, I thank you for your help and if possible can you put a note on my account that there is an answering machine associated with that number and it is okay to leave a message.
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