Acrylic Cases 4 Sale

 
JD:   The cases for both the Engines and the Ladder have been redesigned to offer an improved product that will better showcase the models housed within.  This has to do with the joints or seams so that the seam does not obstruct the view of the model as much as in the past.
 
     This is good news to hear, especially the part regarding the reason for delays... the improvement of the product.  This is always a welcomed act and a reasonable explanation for delay (at least in my opinion).  That gets thumbs up.

JD:  In regard to information in the Workshop area of the Club pages this is one of the advantages to being a Club Member and is no different than the past for Code 3.  This is a vehicle to provide information to the Members before publishing it to the general buying public.
 
     Agreed on this point as well John.  However, you too must admit that this "vehicle" has been dead in the water for so long that maintaining a membership to access it was totally pointless.  This is Indisputable.   
     I acknowledge that it has been reported that this and other issues are being addressed for improvement.  I shall maintain a "wait and see" attitude because this too has been promised before and has yet to come to fruition.

JD:     SOLD OUT – The comments about items listed as sold out is always controversial.  When Code 3 lists an item as sold out it is considered SOLD OUT.  As is typical in any operation there is always the possibility of a case or a couple cases of an item getting misplaced in shipping and surfacing later in an inventory account thus it appears that it was always available.  Since the first time this caused concern Code 3 is more thorough in the count before we list an item as SOLD OUT and I hope in the future we do not have this situation arise where models surface after posting.
 
     The complaint is not that an item is sold out, but rather the method of it selling out.  As I pointed out earlier, using Motormint.com as an example (this is in no way meant to slam Motormint.com)...  Instead of having a sale for those who are club members as a way of showing appreciation for their loyalty, not to mention as a benefit of being a club member, instead the "sold out" sign goes up and they "show up" on sites like motormint.  No John, the question was not that they were marked "sold out", but rather "how they sold out"... 
     In reality, it is clearly your (C-3's) choice as to how to sell the product.  But when C-3  
implies it's "concern" for the customers and the so called rewarding of those customers for "their loyalty", the loyalty Code 3 wants, then this seems counterproductive to that ideology.

JD:   Code 3 has been offering models to the Members at reduced prices and will continue to do this in the months ahead.  This is not without complaints however as we get a fair number of comments about what someone paid when a model was first released versus a special offering.  At least we are not selling product thru the big box discounters as we strive to maintain the collectibles of the models and sell in the market that respects the concept of collecting.
 
     Yes this is a dilemma indeed, and I know that you understand why.  After all, you would feel that way too if you just paid full price for an item then it comes out shortly thereafter at a lower price.  But I can live with that and accept it as the "luck of the draw".   However, when you had that sale on the 10-Truck and then "rewarded" those who bought them by creating a raffle or lottery for the #1 serial numbered 10-Truck in both the 1:32 and 1:64th scales, then you really pulled Homer Simpson (sorry Homer). 
     Just take a moment and think about this JOHN...   I, and others like me, bought both scales of that truck and for the full price.  Now we can appreciate the need to "move" a product that was not selling... But Come On John!!!   To reward those who bought them later at a reduced price?!?   Totally ignoring those who bought a $300 model plus the smaller one (we paid in excess of $400.00 including the S&H) and you bypass us to Reward the Loyalty of those who helped you clean out some stock!!!   Where did the leadership of Code-3 go to business school???   You shot yourselves in the foot with that one!!!!   And you want Customer Loyalty??!!?? 
     These are not just my complaints John... You have read these, or should have, on your very own forum.  I know because I have read them myself..!!!