Never had a problem with Code 3. Always friendly. Would like to make a suggestion for the future. I like I guess amny of us who enjoy Code 3 do, work during the day and at the time the Monthly Releases come out. I can sometimes sneak away and get in to order but would like to encourage a "set order" option for Club Members. It would automatically hold up to (x) number of product for 72 hours for that member. If the member doesn't like a piece (like that happens). They can message and opt out of the order otherwise they have that piece reserved and don't miss out.
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The only problem I had was back when the Cedar Hill ladder was released. Mine was missing a headlight, and I called in. I was told someone would call back, but no one did. I called again, and was sent a new ladder immediately.
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Well my last dealings with them was when I purchased Ten Truck dp and everything went fine. Have no purchased nothing since then.
"343 never forget" Lets roll!
Americare Disp/Para Livingston, Tx.
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Will we ever see the return of knowledgeable, human, C3 employees to Customer Service, or will the present "outsourced" system remain? I haven't bought directly from C3 in three years, this being one of a number of problems (dead horse). Is a "home grown" Customer Service Department one of the things which most Members would like to see?
One-One-Oh to Brooklyn K ... Communications is a strong selling point 
Da Shops: Brooklyn, Hollywood, the World
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I agree with ffmartin. I haven't had many questions but the ones I have had either never got answered or were answered weeks later
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Brother Kennith hit the nail on the head with the "home grown" comment. You have to be able to talk to someone that knows what's going on.
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I had only one problem with FDNY Engine 1. One marking the "1" was missing on the right side and the Engine was sold out very quick.
A friend of mine told me that makes this model special.
All other dealings went well. Thank you!
Anyway, code 3 has the best rescue die cast models in world and I hope there doing it tomorrow.
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i also hope c3 keeps up the good work i have only had a problem with 1 ladder that i purchased and was fixed with 1 call to customer service
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Kennith? really. Sorry Ken, I can spell Kenneth.
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We will likely never see a return to the "good ole days" of Code 3 customer care, where you called, spoke to someone who's name you knew and they fixed any and all problems in a matter of seconds. They're part of a big global conglomerate now, faceless, uncaring and impossible to get a hold of.
Dealers are the way to go.
As for me, short of the missing FDNY on my Squad 61, have never had to send back a model, never had a problem with a truck, and my satisfaction level is quite high to be honest with you.
"There's your problem right there!"
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